Feedback & Follow-Through
What If the participating restaurants themselves were the driving force that kept the program
growing, relevant and ethical?
What If we could objectively quantify the level of hospitality provided and provide operators
with continual feedback -- often in real time -- about how their guests feel about their dining
What If qualification as A Place of Hospitality became such a compelling distinction that guests
sought out certified operations to the exclusion of all other dining options?
What If monitoring the performance of their peers proved to be a insightful, enjoyable and
indelible learning experience for every staff members involved?
Patience ... I'll get this written up!