Seamless Service
What If restaurants engaged all guests in a way that restored and enhanced their sense of
well-being?
What If there was an effective support structure that would consistently deliver the
experience of warmth and welcome to every guest?
What If this approach eliminated the distractions that prevent restaurant staff and
management from being fully present to respond with the appropriate action in the appropriate manner at the
appropriate moment?
What If the dining experience was so fulfilling that guests couldn’t wait to return and
eagerly tell their friends?
A survey of fifty thousand restaurant-goers found that 62% of customer complaints nationwide were about service.
While good service does not automatically equate to hospitality, A Place of Hospitality will always deliver
the experience of being remarkably well-served. Even with the right attitudes in place, there are right and wrong
ways to do things -- dos and don’ts, rules and rationales that create unobtrusive, responsive service no matter
what the setting.
The consistent delivery of hospitality comes from an effective and appropriate service program addressing elements
such as service sequence, standards, catering, takeout, sanitation, bar operations, inventory control, coaching and
professional development -- in short, all the processes, procedures and personal skills involved in guest-contact
positions.
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